Return Policy

Return & Exchange Policy

At Fine and Shine Cosmetics Pvt Ltd, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that there may be instances where you may need to return or exchange a product. Therefore, we have developed the following Return, Refund, and Exchange Policy to assist you in such situations.

1. Returns:

1.1 Eligibility Criteria for Returns:

• Products eligible for return must be unused, in their original packaging, and in the same condition as received.
• Returns must be initiated within 15 days from the date of delivery.

1.2 Non-Eligible Items for Returns:

Perishable goods such as fragrances and perfumes cannot be returned once opened.

Products purchased during promotional or clearance sales may not be eligible for return unless deemed faulty or damaged.

1.3 Process for Returns:

• To initiate a return, customers must contact our Customer Service team at ecomm@fineandshine.com or call us at 8684090068.
• Customers will be required to provide details such as order number, product name, and reason for return.
• Once the return request is approved, customers will be provided with a Return Authorization (RA) number and instructions for returning the product.

1.4 Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe and timely delivery of returned items.

1.5 Refund Process:

• Upon receipt and inspection of the returned item(s), we will notify customers of the approval or rejection of their refund.
• If approved, refunds will be processed within 7-10 business days to the original payment method used for the purchase.

2. Refunds:

2.1 Refund Eligibility:

• Refunds are applicable for eligible returns as per our Returns Policy.
• Refunds may be issued for the cost of the product(s) returned, excluding any shipping charges.

2.2 Refund Processing Time:

• Refunds will be processed within 7-10 business days from the date of approval of the return.
• The time taken for the refund to reflect in the customer's account may vary depending on the payment method and financial institution.

2.3 Refund Inquiries:

• Customers who have not received their refund within the stipulated timeframe are encouraged to contact our Customer Service team for assistance.

3. Exchanges:

3.1 Exchange Policy:

• Exchanges are permitted for products of equal or lesser value, subject to availability.
• Customers must initiate exchange requests within 15 days from the date of delivery.

3.2 Exchange Process:

• To request an exchange, customers can contact our Customer Service team at ecomm@fineandshine.com or call us at 8684090068.
• Once the exchange request is approved, customers will be provided with instructions for returning the original product and selecting a replacement item.

3.3 Exchange Shipping:

• Customers are responsible for the cost of shipping the original product back to us for exchange.
• We will cover the shipping costs for sending the replacement item(s) to the customer.

4. Contact Information:

For any inquiries or assistance regarding returns, refunds, or exchanges, please contact us using the following details:

Email: ecomm@fineandshine.com

Contact No.: 8684090068

Address: Plot no-334, Phase IV, Sector-57, Kundli Industrial Area Sonipat-Haryana-131028

5. Policy Updates:

Fine and Shine Cosmetics Pvt Ltd reserves the right to update or modify this Return, Refund, and Exchange Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes.

By making a purchase on www.bioworldlondon.com, customers acknowledge and agree to abide by the terms and conditions outlined in this policy.

Fine and Shine Cosmetics Pvt Ltd values the trust and satisfaction of our customers and is committed to providing a seamless shopping experience. We appreciate your understanding and cooperation regarding our Return, Refund, and Exchange Policy.