Shipping & Cancellation Policy
At Fine and Shine Cosmetics Pvt Ltd, we aim to provide our customers with a seamless shopping experience, including efficient shipping and transparent cancellation procedures. Our Shipping & Cancellation Policy is designed to ensure clarity and fairness for all parties involved. Please read the following terms carefully before placing an order.
- Shipping Policy:
1.1 Shipping Methods:
We offer standard shipping for all orders placed on www.bioworldlondon.com.
Shipping rates and delivery times may vary depending on the destination and weight of the package.
1.2 Order Processing Time:
- Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
- Customers will receive a shipping confirmation email with tracking details once their order has been dispatched.
1.3 Shipping Charges:
- Shipping charges are calculated based on the destination and weight of the package.
- Customers can view the estimated shipping costs at the checkout before completing their purchase.
1.4 Delivery Timeframes:
- Estimated delivery times vary depending on the shipping destination.
- Customers can expect their orders to arrive within 5-7 business days for domestic shipments and 7-14 business days for international shipments.
1.5 Shipping Restrictions:
- We currently ship to select countries worldwide. Please refer to our website for the list of countries we serve.
- Certain products may be subject to shipping restrictions based on local regulations. Customers are responsible for verifying product restrictions in their country before placing an order.
1.6 Order Tracking:
- Customers can track the status of their order using the tracking number provided in the shipping confirmation email.
- For any inquiries regarding the delivery status of an order, customers can contact our Customer Service team at ecomm@fineandshine.com or call us at 8684090068.
- Cancellation Policy:
2.1 Cancellation Requests:
- Customers may request to cancel an order within 24 hours of placing the order, provided that the order has not been dispatched for shipping.
- Cancellation requests received after the order has been dispatched may not be accommodated.
2.2 Cancellation Process:
- To request a cancellation, customers must contact our Customer Service team at ecomm@fineandshine.com or call us at 8684090068.
- Customers will be required to provide details such as order number and reason for cancellation.
- Once a cancellation request is approved, customers will receive a confirmation email, and a refund will be processed to the original payment method used for the purchase.
2.3 Refund for Cancellations:
- Refunds for cancelled orders will be processed within 7-10 business days from the date of cancellation confirmation.
- The refund amount will be credited to the original payment method used for the purchase.
2.4 Cancellation Restrictions:
- Orders that have already been dispatched for shipping cannot be cancelled.
- Customized or made-to-order products may not be eligible for cancellation once production has commenced.
- Contact Information:
For any inquiries or assistance regarding shipping or cancellations, please contact us using the following details:
Email: ecomm@fineandshine.com
Contact No.: 8684090068
Address: Plot no-334, Phase IV, Sector-57, Kundli Industrial Area Sonipat-Haryana-131028
- Policy Updates:
Fine and Shine Cosmetics Pvt Ltd reserves the right to update or modify this Shipping & Cancellation Policy at any time without prior notice. We encourage customers to review this policy periodically for any changes.
By placing an order on www.bioworldlondon.com, customers acknowledge and agree to abide by the terms and conditions outlined in this policy.
We appreciate your cooperation and understanding of our Shipping & Cancellation Policy. Should you have any questions or concerns, please do not hesitate to reach out to our Customer Service team for assistance.